1. Terms and conditions of yoga and meditation classes and one-to-ones

1) To avoid disappointment, all classes and one-to-ones should be booked online in advance. However, you can drop in at your own risk (That is to say, please be aware that if you try to drop into a class or session, there may not be a space or availability for you to attend at that time ). If, for whatever reason, the website is down, you should consider messaging to secure your place, or please turn up; under these scarce circumstances, we will try to get everyone into the class.

1.2 ) We provide all the equipment, but it’s okay if you want to bring your own. Please note that classes may fill up; booking via our online booking system is the best way to guarantee a space. Positioning or choosing your spot to practice during class is done on a first-come, first-serve basis. We do operate a 'my place' policy.

2. Terms and conditions of one-to-one and group sessions

2.1) Classes must be paid for in advance or at class time unless agreed otherwise with the instructor.  Any changes to class times or cancellations must be made THREE HOURS in advance of the start time of the class by logging in to your booking on the website; otherwise, we cannot issue a refund or the ability to reschedule your class or one-to-one session.

2.2) Please note that your instructor/mentor may have commitments straight after, so start and end times must be adhered to. If the client (you) is late for the class or one-to-one session, your instructor/mentor will welcome you and try to get you caught up with the class/session but reserves the right to ask you to leave the class at its scheduled finish time, without any proportionate refund. If there is a risk that you will disturb other class members, you may be asked to wait for a convenient time to join the class or be asked to skip the session altogether (typically if more than 25% of the time of the session has elapsed).

2.3) Class attendees are encouraged to take responsibility for ensuring that they use the WhatsApp broadcast group to be notified of class changes and timings. Please ask Mark or Susan for access to this after paying for your first class.

2.4) Cancellation and refund policy for sessions booked through www.marknicholls.org or www.bohoco.life website.

If your instructor/s or mentor cannot run the class due to illness, an emergency, or something outside of their control, they will notify all via the class WhatsApp broadcast group ( see point 5) .  Please let us know at your first class if you do not have WhatsApp installed. In the unlikely event of the class being cancelled, we will automatically roll your credit onto the next class on the same day of the following week. Please let us know if you would like a refund here: mark@marknicholls.org. Please allow seven days for a refund to be processed.

2.5) Any special offers, block bookings, or credits provided to attendees of group classes are strictly nontransferable. These offers cannot be transferred to friends or relatives or converted into credit for private one-on-one sessions. All time or monetary offers are extended at the sole discretion of Mark and Susan as goodwill in the essence of supporting attendees. They may be subject to additional terms and conditions.

2.6) Any bundle  or gift card purchased must be used within 12 months and is non refundable after 14 days

2.7) Free Taster Class – Terms & Conditions

Unless otherwise invited, our free taster class offer includes one of the following options:

• A single meditation session – available on either a Tuesday or Saturday
• A single yoga session – available on either a Tuesday or Saturday
• A combined yoga and meditation session – offered as a double class on either a Tuesday or Saturday

This offer is limited to one free class per person, and is intended as a one-time introduction to our offerings.

3) Rights Of Admission and Conduct

3.1.1. Our sessions are dedicated to maintaining a peaceful and supportive environment. If any individual's behaviour disrupts this atmosphere or negatively impacts others, we may need to ask them to leave respectfully and with understanding. We are committed to fostering an inclusive space where bullying, unreasonable behaviour, or marginalisation are unacceptable. We advocate for mutual respect and kindness, ensuring every participant feels acknowledged and secure.

3.1.2. Susan and Mark consider it crucial that our gatherings are free from discrimination. This includes personal beliefs, faith, gender identity, sexual orientation, race, skin colour, ethnicity, disability, parental status, national background, skills, employment, age (18 and above), marital status, political beliefs, socioeconomic status, health status, physical appearance, or any other characteristic that could lead to discrimination. We aim to create a welcoming space for all, where diversity is celebrated and everyone can thrive without fear of judgment or exclusion from anyone.

3.1.3. It is vital that every participant feels welcomed and valued, regardless of their experience level, abilities, or how long they've been part of our group. We are committed to treating everyone equally, courteously, warmly, and respectfully. We encourage all members to extend the same kindness and regard to one another.

3.1.4. We will not tolerate anyone making fun of another person's ability to perform any asanas or yoga movements. Respect and support for each individual's journey are paramount in our community. Should anyone engage in such behaviour, we may ask them to leave respectfully and with understanding.

3.1.5. We reserve the right to use our experience to determine participants' eligibility for our sessions and to refuse entry at our discretion.  For example, where we suspect the attending practitioner has been drinking or using substances

3.1.6. We maintain a zero-tolerance policy for aggressive, offensive, or abusive behaviour towards instructors or class members during sessions. You will be asked to leave the session immediately if you engage in such conduct.

3.1.7  One-to-One Session Eligibility

Attendance at any group classes, whether for yoga or meditation, does not guarantee or entitle participants to a one-to-one session. We reserve the right to assess and determine eligibility for one-to-one sessions on an individual basis.

3.1.8  Non-Transferability of Credits and Discounts Policy

Credits for or from group classes cannot be applied toward one-to-one sessions, and one-to-one session credits cannot be used for group classes. Both services are distinctly separate. Any offers or reduced rates are specific to either group classes or one-to-one sessions and are not transferable between the two.

4) Health and Safety Policy

4.1.1 We prioritise the health and safety of all our participants. To ensure a safe and beneficial experience for everyone, we kindly ask you to adhere to the following health and safety policies in addition to any instructions given to you whilst attending class and performing any of the Asanas or meditation guidance:

4.1.2 Pregnancy: Due to the specific nature of the exercises and meditation practices involved, individuals who are currently pregnant are advised to wait until after delivery to participate in our services. If you choose to attend a session when you are pregnant, this is entirely at your own risk. 

4.1.3 Age Requirement for Yoga Sessions: Participants under the age of 18 are welcome to attend our yoga sessions (only), provided that:
•They attend and remain within immediate 3-metre proximity of their legal parent or guardian at all times during the session.

• They have obtained prior consent from the Yoga instructor in writing

• The instructor will remind you of this obligation should the 3-metre rule be broken

• If the 3-metre rule is broken continuously, party members will be asked to leave the session

• All participants in meditation class are required to be 18+

4.1.4 Serious Illnesses: Individuals with serious illnesses are requested not to participate in any of our services without express clearance from a healthcare professional. This ensures that our services do not adversely affect your health. Additionally, we may require a risk assessment to be done with you before participating in any class of private session

4.1.5 Booking Agreement

By booking any service with us, you affirm that you have read and agreed to our Health and Safety Policy. Expressly, you confirm that:

• You do not currently have any serious illness; if you do, you have obtained express clearance from a healthcare professional to participate.
• You are not currently pregnant.
• You will inform the instructor immediately of any changes in your health status.
• You are 18 yrs plus for meditation classes.
• You acknowledge the conditions for attending a yoga class if you are not 18 years + 

4.1.6 Your Well-being is Our Priority

We understand these guidelines may limit some individuals from participating in our services. We sincerely appreciate your understanding and cooperation in helping us maintain a safe environment for all. We are committed to offering alternative resources and support that can be safely accessed, taking into account the unique needs of every individual. Please feel free to reach out to us to discuss these options.

5. Safety and Security ( New Clients 1st Aug 2024 onwards)

Terms and Conditions for discreet Visual Recording of Private One-to-One Sessions via CCTV

These terms and conditions outline the policies for the visual recording (without audio) of private one-to-one sessions via CCTV. This is implemented for the safety and protection of all parties involved.

5.0.1 Purpose of Recording • Visual recording of sessions is conducted to ensure the safety and security of both the client and the practitioner.
• The recordings will be used solely for monitoring and protection purposes and will not be shared or distributed without explicit consent unless required by law.

5.0.2 Consent to Record • By participating in a private one-to-one session, clients agree to be visually recorded via CCTV.
• Clients will be informed prior to the commencement of the session about the recording procedure.

5.0.3 Privacy and Confidentiality • All visual recordings are stored securely, and access is restricted to Mark & Susan.
• No audio recording will be made to ensure the privacy of conversations during the sessions.

5.0.4 Data Protection • Visual recordings will be retained for a period of 30 days and then securely deleted.
• The storage and processing of recorded data will comply with applicable data protection laws and regulations.

5.0.5 Access to Recordings • Clients may request access to their own recordings within the retention period, subject to verification and legal requirements.
• Requests for access should be made in writing and will be addressed within 30 days.

5.0.6 Security Measures • Appropriate technical and organisational measures are implemented to protect recordings from unauthorised access, loss, or destruction.

5.0.7 Limitations and Liability • While every effort is made to ensure the security and confidentiality of the recordings, we cannot be held liable for any unauthorised access or security breach beyond its reasonable control.

5.0.8 Changes to Terms and Conditions • We reserve the right to update or modify these terms and conditions at any time. Clients will be notified of any significant changes.

5.0.9 Contact Information • For any questions or concerns regarding the visual recording of sessions, clients may contact us directly at hello@bohoco.life

5.1.0  Safety and Security during classes and sessions

During any class or 121 session, all entrance and exit doors will be locked from the inside for your safety and security so that you can relax with peace of mind. If you need to leave a session, any door can be unlocked from the inside.  

 ** Disclaimer **

6.1.1 Service Disclaimer 

For your convenience, please find and read our services disclaimer before attending any of our classes or sessions  here.

6.1.2 Purchase Policy

Any purchase made is for our time, and that time is for your entertainment purposes.

7.1.1 Encouragement of Diverse Practice

Participants are actively encouraged to engage with a variety of yoga and meditation teachings, including classes, workshops, and retreats offered by other teachers or organisations. This provision is intended to promote personal autonomy and wellbeing, and to ensure that no undue sense of exclusivity or dependency arises in relation to our offerings. We support an open and inclusive approach to practice, in keeping with ethical standards and the values of mutual respect and freedom of choice.

8. Complaints Policy

We are committed to providing a positive and respectful environment for all participants. If you have a concern or wish to make a complaint about any aspect of our services, we encourage you to contact us directly so we can address the matter promptly and fairly.

How to Make a Complaint
Complaints should be submitted in writing via email to: complaints@marknicholls.org

Please include the following information:

• Your full name and contact details
• A clear description of your complaint
• Relevant dates, times, or names of individuals involved (if applicable)
• Any supporting evidence or documents

What Happens Next

• We will acknowledge receipt of your complaint within 5 working days.
• A member of our team will review your complaint and may contact you for further information.
• We aim to provide a full response within 14 working days. If more time is required, we will keep you informed of the progress.

All complaints will be handled confidentially and in accordance with our commitment to fairness and transparency.

**Clients acknowledge that they have read, understood, and agreed to these terms and conditions by participating in a private one-on-one session.

** Thank you for being so understanding

Your cooperation is invaluable in creating a safe and empowering space for everyone. We look forward to participating in your journey to well-being and personal growth.

Any questions?
Please don’t hesitate to contact mark@marknicholls.org or 07889912640